Returns

Firefliesmoda.com offers a simple and easy 2 days return policy. You can conveniently return any item for a credit coupon, within 2 working days from the date of delivery on grounds of product defect.

• Please do not accept any order if seal is broken/unsealed at the time of delivery; such orders will not be accepted if returned.

• All items purchased from Firefliesmoda.com may not applicable for returns. Fireflies does not offer free return shipping. Please make sure you use a reliable courier service. The costs for the return will be borne by the customer. Ensure that the following address is securely pasted on the returns box: Fireflies 9, Haddows Road 1st Street (Landmark Aarti Apartments) Nungambakkam Chennai 600006

• Once your return is received by us, the quality will be checked. This is subject to your return having met the requirements of being unused and unbroken, returned within 2 days. To avoid any breakage during return please make sure the product is securely bubble wrapped and packed to prevent damage at the time of courier.

• Any returned item/items received by us that do not meet the above mentioned conditions, will not be accepted and will be returned back to you and NO amount will be reimbursed in this case.

Once we receive the returned items a notification with the status of return will be sent you within 48 hours from the date of receiving the item at our office.

We do not accept return for Earrings, Nose rings or SALE items cannot be returned or exchanged. Items bought at our Store in Chennai or any of our Exhibitions are not applicable for refund or exchange.

We do not process refunds or accept cancellation of orders.

For the damaged product returns, you will be reimbursed upto Rs 40 towards your shipping costs, provided you include the courier receipt along with the return shipment. This is subject to your returns being inspected by our Quality Check upon receiving the product.

For any other queries please write to us at talk2fireflies@gmail.com with the subject “Returns Policy”